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The Operational/ Departmental Manager apprenticeship is an exciting new work-based route towards developing Operational/ Departmental Manager and includes:


  • work-based learning, which means that the apprentice is in paid employment for the duration of their apprenticeship and receives on the job training and support

  • business education through a Provider (with potential to lead to a CMI qualification)


The apprenticeship is suitable for those who are, or wish to become, Operational/ Departmental Managers. This includes individuals who are at the start of their career that wish to become Operational/ Departmental Managers. Also those aspiring or existing managers who may already have developed practical experience but who wish to develop their theoretical understanding of management skills further.


An operations/departmental manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.


Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.


This Apprenticeship will typically take 2½ years to complete, but can take less depending on the prior experience of the individual and the specification of the employer.


NB - apprenticeships must take a minimum 12 months of learning.

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